The latest varient of the Zeus trojan is perhaps the most mainstream Trojan I have come across.  You literally buy a software package that updates itself, tkaes bug reports, and has customer support.  

https://krebsonsecurity.com/2012/01/citadel-trojan-touts-trouble-ticket-system/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+KrebsOnSecurity+%28Krebs+on+Security%29

In the following excerpt, taken from a full description of Citadel’s innovations, the developers of this malware strain describe its defining feature as a social networking platform for malware users that is made available through a Web-based portal created by the malware itself.

“We have created for you a special system — call it the social network for our customers. Citadel CRM Store allows you to take part in product development in the following ways:

- Report bugs and other errors in software. All tickets are looked at by technical support you will receive a timely response to your questions. No more trying to reach the author via ICQ or Jabber.

-Each client has the right to create an unlimited number of applications within the system. Requests can contain suggestions on a new module or improvements of existing module. Such requests can be public or private.

-Each client has a right to vote on new ideas suggested by other members and offer his/her price for development of the enhancement/module. The decision is made by the developers on whether to go forward with certain enhancement or new module depending on the voting results.

-Each client has the right to comment on any application and talk to any member. Now it is going to be interesting for you to find partners and like-minded people and also to take active parts in discussions with the developers.

- You can see all stages of module development, if it is approved other members. We update the status and time to completion.

 

- You may pay a deposit, if module is approved (50%). After the deposit is paid by the members, the project starts moving forward, so that the money is paid directly to coders and there will be no laziness or inaction. Everything is clear: every stage of development is thoroughly shown.

-Easy jabber [instant message] notification of new member or developer comments, or the availability of new custom applications.

 

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